Frequently Asked Questions

General Questions

General Questions

How do I login to my member profile?

There is a Member Login button in the upper right corner of every BSA webpage. Click here to login.
If you have never received your login credentials, please contact BSA headquarters via email at [email protected].

If your company is a member, and you do not have login credentials, please fill out a Company Contact form.

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My username and password is not working. How do I reset my password?

If you have not received email instructions after clicking "Forgot your password", please check your spam/junk folder in your email. If you still haven't received the email,  please fill out a Contact Us here to reset your password.

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I'm a member. Why do I not see member pricing?

Discounted member pricing is available for all active members to BSA events. Please make sure that you are logged in to your active membership profile to secure member rates once registration has opened.

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My profile has incorrect information. How can I update my profile?

BSA members may edit information on their profiles, including email, phone number, and address, by visiting logging in and selecting My Profile, and clicking the "Edit" button.

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Does a membership include multiple user profiles?

Yes! You can have multiple user profiles under an BSA company membership. Please have any employees of your company fill out our Company Contact form by clicking here. Login credentials for their individual profile will be provided.

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How can I find a company that can provide me services?

BSA provides a list of our members. Using our Member Search feature, you can simply enter your Zip code into the Proximity search and find the point of contact for companies in your area. You can also search by membership type.

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BSA Headquarters Hours of Operation

Monday—Friday from 8:00 am - 4:30 pm ET

BSA Headquarters will be CLOSED on the following Holidays:

New Year's Day Martin Luther King Jr. Day Good Friday
Easter Monday Memorial Day Independence Day
Labor Day Veterans Day Thanksgiving Day
Thanksgiving Friday  Christmas Day  

*Above holidays that land on a Saturday will result in Headquarters being closed on that Friday.
*Above holidays that land on a Sunday will result in Headquarters being closed on that Monday.

Still Have Questions?

Contact us here